Success Guide (Informatica)
Core
Trusted advisor and strategic partner guiding Informatica enterprise customers through post-sales adoption, value realization, and long-term success.
Role type
Senior Customer Success Guide (Value Engineering)
Builds
Customer adoption and utilization of Informatica data management solutions
Domain
Enterprise Data Management / Cloud Data Governance
Deliverable
client delivery
Required skills
Informatica Cloud Data Governance, Master Data Management, Pre-sales/Post-sales consulting, AWS/Azure/GCP, data management, cloud technologies, digital transformation
Preferred skills
Profisee MDM, Tibco, Boomi, Collibra, Alation, Talend
Technologies
Informatica Cloud, AWS, Azure, GCP
Responsibilities
Develop and execute tailored customer success plans aligned with business objectives; Conduct structured business and technical sessions with diverse customer audiences; Drive deep discovery to uncover root business processes and pain points; Conduct and document business and technical assessments to map current state and desired outcomes; Identify product feature gaps and advocate internally to influence the roadmap; Proactively identify, document, and manage risks across business readiness and technical feasibility; Respond to customer questions with technical explanations of product features; Participate in delivering business reviews and presentations to demonstrate value.
Seniority
Senior, hands-on IC
