Sr. Manager, Professional Services , AWS Solutions
Core
Lead Customer Success (CS) team and act as a trusted advisor for enterprise customers to drive adoption of Amazon Connect Decisions AI solutions for supply chain forecasting and planning.
Role type
Senior Manager, Professional Services (Customer Success)
Builds
Amazon Connect Decisions AI teammates (Demand Intelligence and Supply Intelligence) for customer environments
Domain
Cloud services, Supply Chain, Artificial Intelligence
Deliverable
client delivery
Required skills
Management of technical enterprise resources, Infrastructure architecture, Database architecture, Networking, Cloud solution architecture (multi-cloud), Strategic business thinking
Preferred skills
Cloud migration, Modernization, Transforming customer requirements to cloud
Technologies
AWS, Azure, GCP, OCI
Responsibilities
Hire and develop CS advisors, Build deep customer relationships, Educate customers on value proposition, Participate in architectural discussions, Contribute to white-papers and blogs, Act as liaison between customers and engineering
Seniority
Senior, hands-on IC with management responsibilities