Customer Solutions Manager, Strategic Accounts

## Responsibilities You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. CSMs play a critical role supporting account teams/customers throughout the sales process, and the customer's cloud transformation journey, whilst consistently demonstrating measurable value to the customer regardless of engagement model. CSMs are able to effectively coordinate cross-functional resources, drive disciplined project delivery, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement, coupled with the CSM's deep understanding of the Customer and AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey - from initial strategy and planning to migration, modernization, and ongoing optimization. ## Requirements - 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience worki ## Nice to Have - Strong technical background - Excellent problem-solving abilities - Exemplary communicators both at the executive and project team level - Peer leader, able to gain stakeholder buy-in, negotiate and lead virtual teams - Enterprise cloud experience and operational excellence - Passionate about delivering a great customer experience by deploying AWS solutions and driving innovation - Obsessed with contributing to the day-to-day management of customers’ successful migration to AWS ## Benefits This position requires 15% - 30% travel across the calendar year to the customer.