Director Regional Success Architecture (Agentforce)
Seniority
Director
Domain
Customer Success, AI, CRM
Technologies
Agentforce, Salesforce CRM
Required skills
15+ years in consulting/professional services or customer success, 8+ years in management, experience managing teams of 15+ individual contributors, Cloud/SaaS software environment experience, deep understanding of customer service and success best practices, strong analytical skills, excellent communication and negotiation skills
Preferred skills
Experience in AMER market, experience with Agentforce, CRM, or similar enterprise software platforms
Responsibilities
Build and lead a team of Success Architects in Bangalore and Hyderabad, manage individual contributors and front line managers, drive customer adoption and value realization of Agentforce, manage key metrics including CSAT, productivity, and retention, act as escalation point for high severity issues, align with global stakeholders, represent the voice of the customer, develop change management processes
Location
Bangalore, India or Hyderabad, India