Help Desk Analyst
Based in United States
Core
Operate and monitor daily business within the main Computer Data Center, providing first-level hardware/software support and ensuring data integrity through backups.
Role type
Help Desk Analyst (IT Operations)
Builds
IT support services for Saint Francis Health Services (SFHS)
Domain
Healthcare IT
Required skills
Hardware troubleshooting, software support, data backup management, ticketing system usage, data transcription, drive scrubbing
Preferred skills
Bachelor's Degree in Computer Science, Heat software proficiency
Technologies
Heat software
Responsibilities
Monitor and respond to hardware/software deficiencies, maintain backup tapes and off-site storage, enter service tickets into Heat, scrub hard drives on surplus PCs, relay information to technical support groups, keep management abreast of escalating issues