Help Desk Technician (OCONUS)
Core
Provide Tier 1-2 technical support, troubleshoot hardware/software issues, and maintain network infrastructure for medical facilities.
Role type
Help Desk Technician (IT Support)
Builds
IT support services for medical treatment facilities (MTFs)
Domain
Healthcare IT / Federal Government
Required skills
Help Desk support, PC hardware troubleshooting, Network connectivity troubleshooting, Ticketing system management, Security patching, Script management, Video Teleconferencing support, Router/Switch configuration
Preferred skills
Tier 3 collaboration, Disaster recovery support, LAN/WAN security program maintenance
Technologies
PC, Server, Network devices, Peripheral devices, Video Teleconferencing, Automated call distribution system, DHA Standard Desktop Configuration (SDC)
Responsibilities
Diagnose and resolve technical problems via phone, email, and in-person; Maintain and troubleshoot network connectivity; Install and configure medical application client software; Perform physical installation of routers, switches, and IT equipment; Assist Tier III teams with software updates and vulnerability mitigation; Provide on-call support for medical treatment facilities.
Seniority
Entry-level to Mid-level, hands-on IC (via careerplan.io/jobs/4701903005-help-desk-technician-oconus-at-shinvestmentsllc)