Customer Success Manager, Mulesoft - Public Sector/Federal Civilian
Core
Ensure high-value MuleSoft customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of their workforce.
Role type
Senior Individual Contributor Customer Success Manager (MuleSoft Public Sector)
Builds
Customer success outcomes, digital transformation initiatives, and platform adoption for federal civilian agencies.
Domain
Global Public Sector / Federal Civilian / MuleSoft Integration
Deliverable
client delivery
Required skills
MuleSoft Anypoint Platform expertise, API lifecycle management, integration patterns, stakeholder management, strategic advisory, public sector procurement knowledge, AI agent literacy, prompt engineering basics.
Preferred skills
MuleSoft Integration Associate and Developer certifications, experience with Salesforce ecosystem, advanced API security knowledge.
Technologies
MuleSoft Anypoint Platform, Runtime Manager, API Manager, Exchange, Design Center, REST APIs, Salesforce, SAP, databases, SaaS apps, AI agents.
Responsibilities
Serve as single point of accountability for Signature deliverables and customer experience; drive adoption of MuleSoft features and Anypoint Platform capabilities; track usage metrics and conduct quarterly reviews; act as primary interface for major incidents; align business value with technical goals; identify underutilization of entitlements; escalate complex technical questions; utilize AI agents for routine tasks and health monitoring.
Seniority
Senior, hands-on IC