Customer Success Manager
Core
Manage the Salesforce experience and success journey for strategic customers with Signature Success Plans, acting as a technical success lead to align with the Agentic Enterprise vision.
Role type
Senior Customer Success Manager (Technical Success Lead)
Builds
Customer platform utilization optimization and data foundation strategies for enterprise clients
Domain
Enterprise SaaS / CRM / AI (Agentic Enterprise)
Required skills
Technical account management, Salesforce platform expertise (Sales, Service, Marketing Cloud), complex system integration, data modeling, AI/ML/automation concepts, business process understanding, technical health checks, risk management
Preferred skills
Multiple Salesforce certifications, technical project management, software development lifecycle knowledge, cloud computing architecture understanding
Technologies
Salesforce, Agentforce, Data Foundation, Slack, SQL
Responsibilities
Technically manage customer Salesforce adoption per Signature Success Plan; Design and manage the customer lifecycle connecting solution to business value; Lead Agentic Enterprise initiative application with 'Humans with AI Agent'; Build C-Level strategic partnerships as a trusted technical advisor; Conduct technical health checks and manage Customer Success Score; Identify risks and execute mitigation plans; Proactively recommend new products and technology adoption
Seniority
Senior, hands-on IC
