End User Support Specialist I
Core
Provide technical support and assistance to users experiencing computer hardware, software, or networking issues across multiple Microsoft 365 and cloud tenants.
Role type
Help Desk Technician
Builds
Internal IT support services for local and off-site users
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
network troubleshooting, end-user software and hardware troubleshooting, Active Directory administration, SCCM administration, Dameware usage, Lansweeper usage, incident tracking, workflow management, on-call support, hardware installation and configuration, software upgrade planning
Preferred skills
curiosity about AI, participation in technical societies
Technologies
Microsoft 365, Active Directory, SCCM, Dameware, Lansweeper, call tracking system
Responsibilities
Provide phone and help-desk support for local and off-site users, plan computer workstation relocations and major moves, provide network troubleshooting and support, record detailed incident descriptions and follow up to resolve issues, apply advanced diagnostic techniques to identify problems, provide guidance and work leadership to Help Desk Technicians, respond to escalated Help Desk calls, manage workflow and workload amongst Help Desk Technicians, provide management notifications for critical system issues, participate in on-call rotation support, plan installation, configuration, and upgrade of computer hardware and software
Seniority
Mid-level, direct supervision
