Senior End User Support Specialist
Core
Provide phone and help-desk support, technical troubleshooting for software/hardware, and act as a bridge between Help Desk and Infrastructure Engineering teams.
Role type
Senior End User Support Specialist
Builds
Internal IT operations and user support for a nonprofit health organization
Domain
Healthcare / Nonprofit / IT Infrastructure
Deliverable
client delivery
Required skills
network troubleshooting, Active Directory administration, SCCM administration, hardware/software troubleshooting, incident management, workflow management, on-call support
Preferred skills
AI curiosity, technical leadership
Technologies
Active Directory, SCCM, Dameware, Lansweeper
Responsibilities
Provide phone and help-desk support for local and off-site users, plan computer workstation relocations and major moves, provide network troubleshooting and support, record detailed incident descriptions and follow up to resolve issues, apply advanced diagnostic techniques to identify problems, provide guidance and work leadership to Help Desk Technicians, manage workflow and workload amongst Help Desk Technicians, participate in on-call rotation support, plan installation and upgrade of computer hardware and software
Seniority
Senior, hands-on IC
