Customer Care Representative Associate II
Core
Provide ongoing daily support to external and internal customers, spanning all Chamberlain Group product lines, including order processing and problem-solving.
Role type
Customer Care Representative (B2B support)
Builds
Order fulfillment and customer support for B2B partners
Domain
Home automation and intelligent access
Deliverable
client delivery
Required skills
order entry, product information, pricing, availability, customer support, report creation, order status tracking, shipping information relay
Preferred skills
SAP, Salesforce Service Cloud, Microsoft Outlook
Responsibilities
Answer calls or emails to enter and process orders, provide product information and pricing, create and maintain reports in Salesforce, manage orders in SAP, support Inside and Outside Sales teams, follow up on open orders and relay shipping information
Seniority
Individual Contributor
