IT Service Transition Manager – Global IT Service Management
Core
Manage the end-to-end transition of IT projects, changes, and enhancements into live service across five global regions, ensuring operational readiness and stability.
Role type
Senior IT Service Transition Manager
Builds
Operational service wrappers, support processes, escalation paths, and handovers to Service Operations
Domain
Global IT Service Management (ITSM) in FMCG
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (service transition & operational readiness)
Required skills
IT Service Transition, ITSM, Incident/Problem/Change/SLA Management, Service Acceptance Criteria definition, AMS/Service Desk outsourcing management, Release and deployment practices, Multi-supplier accountability, Stakeholder influence
Preferred skills
ITIL v3/v4 certification, Global FMCG/CPG experience, SIAM principles, ServiceNow
Technologies
ServiceNow
Responsibilities
Own end-to-end service transition process for new services and significant changes; Validate support models, escalation paths, monitoring, and documentation; Oversee ITSM process effectiveness and drive standardization; Work with Change Enablement and Release Management for risk assessment and governance; Act as integration point between internal IT and external AMS/Service Desk providers; Establish and operate a service review framework for transitioned services
Seniority
Senior, hands-on IC
