IT Operations Analyst
Core
Support IT Governance Operations processes across enterprise systems, coordinating Change, Incidents, and Audits to maintain system integrity.
Role type
IT Operations Analyst (Change & Release Management)
Builds
Enterprise IT systems and applications
Domain
Healthcare / Nonprofit / IT Operations
Deliverable
infrastructure
Required skills
Change and Release Management, Incident Management, Risk Escalation, Audit Support, KPI Tracking, Process Improvement, Stakeholder Coordination, MS Office
Preferred skills
ITIL certification, Agile/SDLC methodology, ITSM tools, Large IT organization experience
Technologies
ITSM tools, MS Office, web-based systems
Responsibilities
Coordinate and communicate enterprise releases; Resolve service disruptions and minimize business impact; Identify and escalate risks; Maintain CAB change calendar; Support internal and external audit activities; Maintain department metrics and KPIs.
Seniority
Mid-level, hands-on IC
