Service Manager III
Core
Ensure effective operation of IT services through Major Incident, Change, Release, Event, and Service Management processes to minimize disruptions and drive operational excellence.
Role type
Senior IT Service Management Specialist (ITIL/ITSM)
Builds
Stable IT service operations, incident response, and governance frameworks
Domain
IT Operations / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Major Incident Management, Change Management governance, Release Management coordination, Event Management monitoring, ITIL principles, ITSM platforms (ServiceNow/Jira), Root Cause Analysis, SLA/KPI tracking, stakeholder communication
Preferred skills
ITIL Foundation or ITIL 4 Certification, enterprise-scale support experience, Service Level Management, Problem Management, Operational Governance, Agile methodologies
Technologies
ServiceNow, Jira Service Management
Responsibilities
Lead and coordinate Major Incidents (P0/P1) to ensure rapid service restoration; Govern end-to-end Change Management process in accordance with ITIL best practices; Plan and coordinate releases across multiple technology teams; Monitor service events and alerts to identify operational risks proactively; Ensure adherence to ITSM processes, policies, and standards; Identify and lead initiatives that improve service quality and operational efficiency
Seniority
Senior, hands-on IC
