Senior IT Support Engineer
Core
On-site Senior IT Support Engineer providing Tier 1/2 end-user support, executive assistance, and operational ownership for the Nashville office.
Role type
Senior IC IT Support Engineer
Builds
Reliable end-user experience, modernized endpoint operations, and scalable support processes for the Nashville office.
Domain
Enterprise IT Support / Workplace Technology
Required skills
Tier 1/2 support, Windows/macOS troubleshooting, Microsoft 365 administration, endpoint deployment/imaging, ITSM platform usage, mobile device support, AV/conference room support, asset management, documentation creation
Preferred skills
Cloud-first device management (Intune/Entra), Cisco telephony, Citrix, AI/Copilot tools, entertainment industry experience
Technologies
Windows, macOS, Microsoft 365, Teams, Outlook, Intune, Entra, Active Directory, Citrix, iOS, Android, Cisco, Copilot
Responsibilities
Deliver Tier 1/2 support for end-users and executives; troubleshoot desktops, mobile devices, and office technology; manage incidents and service requests via ITSM; perform endpoint deployment, imaging, and refresh; support conference rooms and AV systems; maintain asset inventory and documentation; partner with cross-functional teams for process improvement.
Seniority
Senior, hands-on IC
