Patient Access Representative
Core
Facilitate patient entrance into Mercy facilities by managing scheduling, registration, benefit verification, pre-certification, and financial clearance.
Role type
Patient Access Representative
Builds
Patient intake workflows and financial clearance processes
Domain
Healthcare administration
Required skills
Medical terminology, Insurance plan knowledge, Patient data entry, Financial responsibility communication, 10-key calculator proficiency, Computer systems operation
Preferred skills
Clerical experience, Customer service experience, Medical terminology experience, Insurance plans experience
Responsibilities
Schedule patient appointments, Verify patient benefits and pre-certifications, Collect patient financial responsibility, Document patient financial conversations, Explain payment options and financial assistance resources, Ensure accurate population of patient records
Seniority
Entry-level to Mid-level