Patient Access Advocate, Full-time Days
Core
Greeting patients, managing registration, verifying insurance, and collecting payments to support clinical staff and patient flow.
Role type
Front office associate (patient access)
Builds
Patient registration and intake workflows
Domain
Healthcare / Ambulatory care
Deliverable
product features
Required skills
Customer service, Insurance verification, Payment collection, HIPAA compliance, Clerical tasks, Patient flow management
Preferred skills
Healthcare setting experience, EMR/EHR experience, Patient registration experience
Responsibilities
Greet patients and visitors, Register new patients and update demographic/insurance info, Verify insurance eligibility and collect payments, Facilitate patient flow by notifying clinical staff, Answer phones and route calls, Maintain waiting areas and front desk, Perform clerical tasks like copying and scanning, Assist with supply management, Support patients and families with a friendly approach, Adhere to company policies and safety regulations
Seniority
Entry-level, individual contributor