Patient Access Specialist
Core
Frontline patient access specialist responsible for scheduling appointments, verifying insurance eligibility, collecting patient demographics, and managing registration within a healthcare system.
Role type
Patient Access Specialist (Scheduling & Registration)
Builds
Patient appointment schedules and accurate registration records for Northwestern Medicine
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Patient scheduling, Insurance eligibility verification, Patient registration, Data entry, HIPAA compliance, Customer service, Epic system usage, Multi-tasking
Preferred skills
Healthcare finance knowledge, Healthcare insurance experience, Additional language skills
Technologies
Epic, NDAS, ASF
Responsibilities
Schedule patient appointments and manage registration; Verify insurance eligibility and benefit levels; Collect and validate patient demographic information; Communicate appointment options and financial estimates to patients; Maintain patient confidentiality per HIPAA; Provide training and education to staff; Participate in quality assurance reviews.
Seniority
Individual Contributor, Entry to Mid-level