Patient Service Representative - Primary Care Chaffee
Core
Primary point of contact for patients and visitors managing front-desk operations, scheduling, and financial aspects of patient encounters including payment collection and financial assistance resources.
Role type
Front-desk Patient Service Representative
Builds
Patient intake workflows, appointment schedules, and financial payment records
Domain
Healthcare / Primary Care
Deliverable
dashboards & analysis
Required skills
Verbal and written communication, Customer service, Data entry, Attention to detail, Confidentiality, Adaptability, Financial counseling
Preferred skills
Medical office experience
Technologies
Basic computer systems, Word processing tools
Responsibilities
Manage front-desk operations and workflows, Communicate patient financial responsibility and collect payments, Document financial conversations and outcomes, Schedule appointments and enter patient information, Respond to patient inquiries and concerns, Maintain patient privacy and follow privacy policies