Site Support Technician - St Louis
Core
Level 1 support for desktop hardware, peripherals, and network equipment in a healthcare setting, resolving technical issues and managing assets.
Role type
Site Support Technician (IT Hardware)
Builds
Desktop computing environment and hardware lifecycle management
Domain
Healthcare IT
Deliverable
physical/clinical work
Required skills
hardware installation, maintenance, diagnostics, asset inventory management, end-user training, preventive maintenance, network device activation, handheld device setup, ticket management
Preferred skills
Dell Desktop Hardware Certification, experience in large healthcare systems
Technologies
desktop hardware, monitors, scanners, handheld devices, network equipment, phone devices
Responsibilities
Complete work orders and incidents for hardware issues, deploy and track new desktop hardware, perform preventive maintenance, assist in hardware lifecycle management (configuration, repair, RMAs), perform warm hand-offs of priority tickets, ensure security policy implementation, provide 24x7 support for Priority 1 and 2 incidents, travel up to 125 miles for field visits
Seniority
Mid-level, hands-on IC