Patient Service Rep - Full-Time - Mercy Frisco Building - Springfield
Core
First point of contact for patients and visitors, managing front desk operations to ensure a positive and seamless patient experience.
Role type
Front desk administrative support
Builds
Patient check-in/check-out workflows and appointment scheduling
Domain
Healthcare / Medical Office
Deliverable
dashboards & analysis
Required skills
Patient registration, appointment scheduling, insurance verification, data entry, phone support, record maintenance
Preferred skills
Medical office experience, customer service experience
Responsibilities
Welcome and assist patients, families, and visitors; Manage patient check-in and check-out processes; Schedule appointments and coordinate front desk workflows; Verify insurance and patient demographic information; Answer phones and respond to patient inquiries; Maintain accurate patient records and documentation