Patient Service Representative - Urology Clinic
Core
Front-desk administrative support for a urology clinic, managing patient registration, scheduling, and billing.
Role type
Patient Service Representative (Front Desk)
Builds
Clinic operations and patient intake workflows
Domain
Healthcare / Urology
Deliverable
product features
Required skills
Patient registration, appointment scheduling, EHR data entry, billing and accounts receivable, medical terminology, insurance verification, phone support, cash handling, infection control compliance
Preferred skills
Customer service experience, Epic system proficiency
Technologies
Epic, faxing, scanning
Responsibilities
Greet and register patients; answer phones and perform clerical tasks; schedule appointments and procedures; monitor provider schedules; maintain accurate EHRs; handle patient concerns; manage cash drawer and payment plans; maintain clean reception area
Seniority
Entry-level, individual contributor