Patient Service Representative
Based in United States
Core
Front desk staff who check patients in/out, schedule appointments, collect copays, and manage clinic flow.
Role type
Patient Service Representative (Front Desk)
Builds
Patient intake, appointment scheduling, and payment collection for vein treatment clinics
Domain
Healthcare / Medical Office
Required skills
Customer service, phone handling, appointment scheduling, payment collection, EMR data entry, conflict resolution, multitasking
Preferred skills
Payment processing, insurance verification, bilingual English/Spanish
Technologies
EMR systems
Responsibilities
Welcoming patients and checking them in/out, answering phones and managing the schedule, collecting copays and balances, calming frustrated patients, maintaining accurate patient records in EMR, coordinating with clinical staff
Seniority
Entry-level to Junior, hands-on IC