Manager, AdminAdvantage Client Services
Core
Lead a team of Client and Account Specialists to deliver end-to-end AdminAdvantage experience for Manulife's plan sponsors, managing complex implementations, enrolments, and service delivery.
Role type
Senior IC manager (client services)
Builds
AdminAdvantage client service delivery and operational consistency
Domain
Insurance / Group Benefits
Required skills
Team leadership, workforce planning, risk management, Group Benefits expertise, Microsoft Office 365
Preferred skills
Bilingual (French & English), project management, business analysis, cross-functional stakeholder management, strategic thinking, change leadership
Technologies
Microsoft Office 365
Responsibilities
Lead and coach a team of specialists, oversee workforce planning, act as senior escalation point for complex issues, establish governance frameworks, drive continuous improvement initiatives
Seniority
Manager, hands-on leadership