Concierge
Core
Proactively interacts with patients, families, and staff to ensure a positive first impression, provide personalized service, and act as a liaison between guests and hospital departments.
Role type
Hospital concierge
Builds
Customer service experience and operational support for hospital visitors
Domain
Healthcare / Hospitality services
Deliverable
client delivery
Required skills
Customer service, wayfinding, phone etiquette, HIPAA compliance, problem resolution, local resource knowledge
Preferred skills
High-contact customer service experience, initiative, time management
Technologies
Microsoft Office, computers, phones
Responsibilities
Provide warm welcome to patients and visitors, answer questions about hospital services and locations, direct guests to appropriate departments, handle incoming calls, assist with complaints and service recovery, provide recommendations for local hotels and events, maintain work area appearance, maintain patient confidentiality.
Seniority
Entry-level to Junior