Concierge Premium Senior (F/M/X)
Core
Senior concierge providing high-end, personalized service solutions for members across travel, gastronomy, culture, and daily life domains.
Role type
Senior Concierge (Premium Service)
Builds
Tailored travel experiences, lifestyle services, and immediate client assistance
Domain
Luxury hospitality and premium concierge services
Deliverable
client delivery
Required skills
High-end client communication, multi-tasking, priority management, solution-oriented problem solving, attention to detail, autonomy, team collaboration
Preferred skills
Experience in travel, tourism, or hospitality, curiosity, anticipation skills
Technologies
Computer tools
Responsibilities
Serve as the primary telephone contact for members, manage assistance/insurance/payment requests, handle diverse concierge requests from identification to resolution, provide personalized recommendations within deadlines, contribute to improving customer satisfaction and NPS scores
Seniority
Senior, hands-on IC