Concierge Supervisor
Core
Lead and schedule bell staff, manage guest luggage delivery and escort services, and coordinate transportation requests for hotel guests.
Role type
Supervisory IC concierge/bell services manager
Builds
Guest arrival/departure experience and lobby operations
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Staff scheduling, guest service coordination, team mentorship, security control, transportation logistics, product knowledge of hotel facilities
Preferred skills
Knowledge of local attractions, prior experience with related systems
Technologies
N/A
Responsibilities
Lead and schedule bell staff for efficient operation; Ensure timely luggage delivery and guest escort services; Coordinate with front desk for guest requests; Oversee cleanliness and functionality of the lobby area; Mentor bell staff on service standards; Handle issuance of guest room key cards and ensure effective control for guest security; Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental
Seniority
Mid-level, hands-on supervisor