Assoc Tech Supp Analyst
Core
Provides Tier 1 support for network services, infrastructure, telecommunications, security, servers, and databases at WVUHS facilities.
Role type
Associate Technical Support Analyst (Tier 1)
Builds
Network stability and user access to applications and systems for a health system.
Domain
Healthcare IT / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Networking fundamentals, Server OS support (Windows), Data cabling and termination, UPS/Power monitoring, Ticketing systems, Change management, Basic security awareness, Application issue reporting, Documentation
Preferred skills
CompTIA Network+, CompTIA Security+, CompTIA Server+
Technologies
Windows OS, Network appliances, PDUs, KVMs, Security cameras, Video conferencing equipment
Responsibilities
Install and rack basic network/security appliances, run data cabling and terminate cable ends, monitor UPS and backup power, assist in troubleshooting basic servers and Windows OS, support legacy servers, help with system consolidation projects, educate customers on security issues, test and troubleshoot video conferencing equipment, perform vulnerability testing and report findings, manage on-call duties for network issues.
Seniority
Associate, hands-on IC