IT Support Tech
Core
Installing, maintaining, and troubleshooting PC hardware and software; providing technical support and training to end-users in a hospital setting.
Role type
IT Support Technician
Builds
End-user workstation support, hardware/software repairs, and basic network device support
Domain
Healthcare IT
Deliverable
client delivery
Required skills
PC hardware troubleshooting, software installation, end-user training, basic network support, project coordination, biomedical device liaison
Preferred skills
A+ Certification, CCNA, MCP, MCSE
Technologies
PCs, laptops, tablets, printers, IP phones, mobile devices, wired and wireless networks
Responsibilities
Troubleshoot and repair end-user hardware and software issues; install and test computer hardware and software; provide on-site technical training to end-users; coordinate basic IT projects and monitor progress; liaise with vendors for biomedical equipment maintenance and repair; collaborate with networking teams for device connections
Seniority
Mid-level, hands-on IC