Associate Technical Support Analyst
Core
First-level support for network services, infrastructure, and applications at a healthcare system, serving patients, families, and internal staff.
Role type
Associate Technical Support Analyst (Tier 1)
Builds
Network stability, server uptime, and application accessibility for WVUHS facilities.
Domain
Healthcare IT / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
networking fundamentals, server troubleshooting, data cabling, ticketing software, change management, security awareness, inventory management, video conferencing support, disaster recovery procedures
Preferred skills
CompTIA Network+, CompTIA Security+, CompTIA Server+
Technologies
Windows OS, Nutanix, Hyper-V, VMware, ServiceNow, Workday, Microsoft Office suite, UPS systems, KVMs, PDUs
Responsibilities
Install and rack basic network/security appliances; run data cabling and terminate cable ends; monitor UPS and backup power; assist in troubleshooting basic servers and Windows OS; identify and report application issues; update rack layout and elevation documents; educate customers on security issues; test and troubleshoot video conferencing equipment; participate in vulnerability testing and risk mitigation; manage IT inventory and reorder systems; support disaster recovery and business continuity processes.
Seniority
Entry-level to Junior, hands-on IC
