Assoc Help Desk Tech - Casual
Core
Provides first-contact technical support for end users regarding computer applications, hardware, and related issues, including logging incidents and monitoring data center operations.
Role type
Help Desk Technician (First Level Support)
Builds
IT support services for WVU Medicine end users
Domain
Healthcare IT / Help Desk
Deliverable
client delivery
Required skills
troubleshooting, incident management, user provisioning, remote access tools, desktop operating systems, Microsoft Directory Services, multi-tasking, documentation
Preferred skills
CompTIA A+, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, Microsoft Certified Systems Engineer
Technologies
Microsoft Directory Services, remote access tools, incident management software
Responsibilities
Field 40+ calls per shift for troubleshooting and resolution; document incidents accurately in management software; monitor system alerts and escalate issues; perform user provisioning and security auditing; monitor data center facility operations.
Seniority
Entry-level / Casual