Client Services Executive
Core
Manage admissions and customer service for international students in adult language programs and summer camps, supporting both direct clients and agency partners.
Role type
Client Services Executive (Admissions & Customer Support)
Builds
Student bookings, educational program enrollments, and administrative records for Kaplan's MENA region.
Domain
International Education / Study Abroad
Deliverable
product features
Required skills
Admissions process management, booking system administration, customer inquiry resolution, documentation verification, invoice processing, CRM usage, multi-priority handling
Preferred skills
International client communication, process improvement, team collaboration
Technologies
Salesforce, Microsoft Office 365
Responsibilities
Manage admissions processes for study abroad agencies and students, Process bookings accurately and confirm within 24-business hours, Collect and verify pre-arrival documentation including parental consent and travel arrangements, Maintain accurate student records within the booking system, Issue invoices and follow up on outstanding payments, Collaborate with Customer Care Specialists and internal teams
Seniority
Individual Contributor, operational level