Client Success Manager
Core
Drive retention and growth for mid-tier supplemental education accounts through strategic planning, cross-sell/upsell initiatives, and renewal management.
Role type
Client Success Manager (Account Management)
Builds
Retention and revenue growth for a portfolio of mid-tier supplemental education accounts
Domain
Education technology / Supplemental education
Deliverable
product features
Required skills
Strategic account planning, Cross-sell and upsell execution, Renewal cycle management, Data analysis, CRM utilization, Stakeholder management, Process management
Preferred skills
MBA or Master's Degree
Technologies
CRM, LMS
Responsibilities
Develop tailored engagement plans to maximize retention and revenue growth; Manage the renewal cycle of assigned accounts; Monitor account health and risk to provide actionable feedback to sales; Collaborate with sales teams to execute growth plans; Utilize data sources to assess engagement scores and identify upsell opportunities; Track key metrics to drive continuous improvement in revenue and customer satisfaction.
