Global Key Account Management (KAM) Principal
Core
Design, govern, and continuously improve the global Key Account Management (KAM) operating model, strategy, and capabilities for Mundipharma's priority customers and healthcare ecosystems.
Role type
Principal, strategy-level Global KAM leader
Builds
Global KAM operating model, governance structures, capability frameworks, account planning methodologies, and performance dashboards
Domain
Pharmaceutical / Healthcare commercial strategy
Deliverable
product features
Required skills
Global KAM strategy design, operating model development, governance framework creation, account segmentation, capability building, cross-functional leadership, stakeholder influence, performance framework design, digital enablement
Preferred skills
CRM platform selection, digital transformation, change management, data-driven decision-making
Technologies
CRM platforms, account planning solutions, collaboration tools, analytics platforms
Responsibilities
Lead development of Global KAM Strategy and Operating Model; Establish global governance structures (Account Boards, steering committees); Define Global KAM Capability Framework and learning curriculum; Design global account planning methodologies; Establish KAM performance management framework and dashboards; Lead evaluation and implementation of KAM tools and technologies
Seniority
Principal, strategy & mentorship
