Customer Success Manager - Core/Data Cloud
Core
Ensure high-value customers purchasing the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of their workforce for Sales Cloud and Data Cloud solutions.
Role type
Senior Customer Success Manager (Sales Cloud & Data Cloud)
Builds
Customer success plans, adoption strategies, and renewal/expansion outcomes for enterprise clients.
Domain
SaaS CRM (Sales Cloud) and Data Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Sales Cloud expertise, stakeholder management, consulting skills, AI literacy, prompt engineering basics, incident management, sales process knowledge, data quality optimization
Preferred skills
Einstein Lead Scoring, Opportunity Insights, Activity Capture, marketing automation integration, Data Cloud Specialist certification
Technologies
Sales Cloud, Data Cloud, Einstein Lead Scoring, Opportunity Insights, Activity Capture, Process Builder, Flows, Lightning Sales Console
Responsibilities
Serve as single point of accountability for Signature deliverables and customer experience; align business and technical stakeholder goals; drive adoption of Sales Cloud features; conduct enablement sessions on forecasting and pipeline hygiene; monitor usage metrics and share best practices; escalate complex automation/data model questions; develop executive-level relationships; proactively monitor technical health and conduct quarterly reviews; act as primary contact for major incidents; coordinate cross-functional relationships with Sales, Engineering, and Product.
Seniority
Senior, hands-on IC
