TechHub Support Analyst
Core
Providing face-to-face and remote ICT support, resolving incidents, and delivering specialist advice on Microsoft 365, endpoint management, and meeting room technologies to over 2,000 colleagues across London and regional offices.
Role type
Senior IC IT Support Analyst (Service Desk & Technical Support)
Builds
Production IT support services, incident resolution, and user enablement for hardware, software, and AV/telephony systems.
Domain
Corporate IT / Microsoft 365 / Endpoint Management
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration (Teams, O365, Power Automate), Microsoft Endpoint Manager (SCCM/MDM), incident diagnosis and resolution, stakeholder management, ITIL practices, asset management, security policy enforcement, hardware/software installation and troubleshooting.
Preferred skills
Cyber security awareness, proactive floor walking, service improvement initiatives, 3rd party vendor coordination.
Technologies
Microsoft 365, Teams, SharePoint, OneDrive, Power Automate, SCCM, MDM, Microsoft Endpoint Manager, Webinars, O365.
Responsibilities
Resolve incidents and fulfill service requests for hardware, software, and AV services; provide specialist advice and training on Microsoft 365 apps and meeting room technologies; conduct proactive floor walking and remote support via Teams; investigate and escalate complex issues; maintain accurate asset registers and incident records; support service level agreements and SLA compliance.
Seniority
Mid-level, hands-on IC
