Customer Engagement Lead
Core
Drive customer success by ensuring seamless project execution, fostering strong client partnerships, and championing service excellence for businesses and communities.
Role type
Senior Customer Engagement Lead
Builds
Energy solutions projects and services for businesses and communities
Domain
Energy / Power Solutions
Required skills
Customer relationship management, project planning and execution, team leadership, operational process understanding, data analysis, problem-solving, bilingual communication
Preferred skills
Stakeholder influence, continuous improvement initiatives, KPI monitoring
Technologies
N/A
Responsibilities
Build and maintain trusted relationships with customers as primary escalation lead; Partner with customers to define project requirements and deliver solutions; Lead planning, setup, installation, and execution of customer projects; Collaborate with cross-functional teams to ensure on-time delivery; Oversee technicians and project teams for safety and effectiveness; Conduct site visits, audits, and inspections; Analyze project performance and service trends; Represent customer priorities internally; Monitor KPIs related to service quality and retention.
Seniority
Senior, hands-on IC
