IT Support Analyst
Core
On-site IT Support Analyst providing 1st and 2nd line support for desktops, laptops, printers, mobile devices, and identity management to ensure smooth IT operations.
Role type
1st/2nd line IT Support Analyst
Builds
Standard desktops, laptops, printers, mobile phones, peripheral devices, and user access/identity management
Domain
Enterprise IT Support / Energy Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory, Windows 10, Citrix/AVD, MS Exchange, Office 365, SCCM, Mobile Device Management (Intune), Azure/Entra, Dell hardware support, OS installation, software deployment
Preferred skills
User-centric approach, strong problem-solving, multi-tasking, process-orientation, attention to detail
Technologies
Active Directory, Windows 10, Citrix/AVD, MS Exchange, Office 365, SCCM, Intune, Azure/Entra, Dell
Responsibilities
Provide 1st and 2nd line support in an SLA-driven environment; Support Starters and Leavers processes; Set up and configure standard devices; Facilitate user access and identity management; Install OS and deploy software via Intune; Create standard operating procedures documentation; Manage device end-of-lease processes
Seniority
Mid-level, hands-on IC