Customer support Manager
Core
Lead and transform the customer support function to drive client satisfaction, retention, and operational efficiency for a global energy solutions provider.
Role type
Customer Support Manager
Builds
Customer support center operations and client experience
Domain
Energy / Industrial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and development, Customer experience management, Complaint and escalation handling, Continuous improvement, Data analysis and reporting, CRM and digital tools
Preferred skills
Stakeholder influence, Complex situation management, Change management
Technologies
Salesforce, Dynamics, Power BI
Responsibilities
Manage and develop a customer support team, Ensure smooth customer journey and service quality, Optimize processes and tools, Drive digital transformation projects
Seniority
Mid-Senior, hands-on IC with management responsibilities