IT Service Performance Analyst
Core
Strengthen global IT operations by evaluating processes, driving automation, and implementing continuous improvement initiatives within IT Service Management.
Role type
IT Service Performance Analyst (ITIL/Service Delivery)
Builds
Optimized IT service delivery processes and automated configurations
Domain
IT Operations / Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITIL framework knowledge, IT Asset Management, Configuration Management, Service Level Management (SLM), Change Management, Incident Management, Problem Management, data analysis, project management
Preferred skills
Knowledge Management, stakeholder relationship building, prioritization under pressure
Technologies
ITSM tools, automation tools
Responsibilities
Lead and govern ITIL processes (Asset, Configuration, SLM), drive continuous improvement and automation, collaborate with IT Security on compliance, support core ITSM functions (Change, Problem, Incident, Major Incident), support BAU projects
Seniority
Mid-level, hands-on IC
