Customer Success Specialist II - Buenos Aires & Bahia Blanca
Core
Resolve complex billing disputes, manage account audits, and execute strategic recovery plans for at-risk accounts to maintain client satisfaction and retention.
Role type
Senior Customer Success Specialist (B2B)
Builds
Strategic customer success plans, advanced customer reports, and dispute resolution outcomes.
Domain
Healthcare technology / SaaS
Deliverable
dashboards & analysis
Required skills
Data analysis, project management, conflict resolution, account management, change order management, root cause analysis
Preferred skills
CRM/ERP systems, Salesforce, SalesPad
Technologies
Salesforce, SalesPad
Responsibilities
Lead Account Audits to identify risks and opportunities; Design and Deliver Advanced Customer Reports; Resolve Complex Billing Disputes; Develop Strategic Customer Success Plans for at-risk accounts; Manage End-of-Life (EOL) Program Execution; Conduct Proactive Customer Health Monitoring.
Seniority
Mid-Senior, hands-on IC