Global Service Desk Specialist II
Core
Provide high-touch technical support and troubleshooting for C-suite executives and CEO, ensuring rapid resolution with minimal business disruption.
Role type
Senior Service Desk Specialist (Executive Support)
Builds
Executive endpoint readiness, meeting technology support, and confidential device management
Domain
IT Support / Virtual Care
Deliverable
client delivery
Required skills
IT ticketing systems, Windows/Mac troubleshooting, Microsoft Office applications, hardware/software inventory management, technical documentation, stakeholder communication, 24x7 support model participation
Preferred skills
PC/Mac configuration, network operating systems, Microsoft 365, Azure/Entra AD, Entra Active Directory, remote access technologies, automated application deployment, Mobile Device Management, disk level imaging
Technologies
Windows, Mac, Microsoft Office, Microsoft 365, Azure, Entra AD, VPN, SSO
Responsibilities
Act as primary escalation point for executive-level issues, coordinate executive meetings and conference room technology, provide on-site and remote VIP support including off-hours assistance, track and manage hardware/software lifecycle, create and maintain technical documentation and SOPs, identify and escalate systemic issues requiring process improvements
Seniority
Mid-Senior, hands-on IC
