Cust Serv Agent RA ESP-3
Core
Manage incoming calls and assigned outbound calls to communicate contract terms, obtain medical assessments, and process claims documentation.
Role type
Customer service agent (claims processing)
Builds
Contract terms communication, medical assessments, claims documentation
Domain
Insurance / Customer service
Deliverable
client delivery
Required skills
Data verification, regulatory compliance (GDPR), office software proficiency, organizational skills
Preferred skills
Call center experience, decision-making skills
Responsibilities
Manage incoming calls, make assigned outbound calls for contract terms or medical assessments, verify client data, obtain documentation for claims processing, follow up on services, stay updated on operational changes and protocols
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