Protection Claims Assessors
Core
Manage individual protection claims from start to finish, reviewing medical evidence and treatment records to make fair, well-supported decisions while maintaining customer communication.
Role type
Individual claims assessor (protection/income protection)
Builds
Claims decisions and customer service outcomes
Domain
Insurance (Protection/Income Protection)
Deliverable
client delivery
Required skills
Medical evidence review, Tele-claim, customer communication (phone/letter/email), risk monitoring, process improvement, database navigation, MS Office (Word)
Preferred skills
FCA regulation knowledge, ABI code of practice knowledge, experience assessing Individual Income Protection claims
Responsibilities
Review medical evidence and treatment records, conduct Tele-claims, document decision reasoning, communicate with customers and doctors, monitor risk, identify process improvement opportunities