Technical Support Manager
Core
Leading and evolving the Technical Support Desk to ensure timely, high-quality technical support across business operations and sales communities, with a focus on product support, compliance, and solutions compatibility.
Role type
Senior IC Technical Support Manager
Builds
Technical support services for power, heating, cooling, and oil-free air solutions for events, mining, and remote communities.
Domain
Industrial power and temperature control solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical leadership, team management across multiple locations, EU regulatory compliance (F-Gas, PED, PSSR, MPD), solution sizing optimization, AI tool implementation, data analytics, commercial awareness
Preferred skills
Background in power or industrial equipment, experience with self-service support models, knowledge of low-emission technologies
Technologies
AI-driven support tools, digital analytics platforms
Responsibilities
Own delivery of technical support, triage and review support needs, act as SME for product compliance, support safe compliant operations, optimize solution sizing, introduce AI tools and self-service models, build technical knowledge across teams, drive customer satisfaction
Seniority
Senior, hands-on IC with leadership responsibilities
