Senior Systems Design & Integration Specialist
Core
Design, test, and implement solutions for non-standard voice service requests and voice infrastructure, acting as a workload manager and single point of contact for Voice Services.
Role type
Senior Systems Design & Integration Specialist (Voice Services)
Builds
Voice infrastructure solutions, asset management standards, and service quality metrics for business stakeholders and engineering teams.
Domain
Telecommunications (IP and TDM), Voice Services, and IT Operations.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workload management, requirement gathering, solution design and implementation, asset management, KPI/SLA definition, technical specification translation, stakeholder collaboration, process improvement, Agile methodology, Product Lifecycle Management.
Preferred skills
Data or business analysis, Networking (Cisco, Arista), Telecommunications engineering (Cisco UCM, Unity, Nortel, Avaya), TSG standard solutions deployment, encrypted communications devices, M365, Azure DevOps, ServiceNow, CUCM administration, NetPlus administration.
Technologies
Cisco UCM, Cisco Unity, Nortel, Avaya, Cisco, Arista, M365, MS Azure Devops, ServiceNow, CUCM, NetPlus.
Responsibilities
Manage consultation requests and prioritize them for solution design; consult with end-users to gather requirements; design, test, and implement solutions; work with product suppliers for enhancements; choose computing products for security and performance; maintain asset management standards for voice infrastructure hardware; establish KPIs and SLAs; facilitate technical review boards and working groups; advocate for process automation.
Seniority
Senior, hands-on IC