全球維修客服管理師(林口)
Core
Manage and optimize global repair center after-sales service processes, specifically handling RMA cases, quotes, and shipments to ensure customer satisfaction.
Role type
Global Repair Customer Service Manager
Builds
Post-sale RMA services and value-added service solutions (Extended Warranty, Fast Repairs, Advanced Replacements)
Domain
Industrial Technology / After-Sales Support
Deliverable
client delivery
Required skills
RMA case management, cross-functional coordination, value-added service quoting, facility tour leadership, SAP/ERP system operation
Preferred skills
RMA or Service PM experience, English fluency (speaking, listening, reading, writing)
Technologies
SAP, MS Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Manage RMA cases, follow-ups, quotes, and shipments; Coordinate with PM, Sales, AE, Planner, Repair Technicians, CQA, Logistics, and Warehouse teams; Provide professional explanations and quotes for value-added services; Conduct facility tours and lead RMA process discussions with customers or sales teams.
Seniority
Mid-level, hands-on management