Senior IT Support Specialist I
Core
Provide desktop support, maintain hardware and systems, and manage user accounts for employees and clients to ensure smooth IT operations.
Role type
Senior IT Support Specialist
Builds
Stable IT infrastructure and user support services for healthcare professionals and clients
Domain
Healthcare technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop support, hardware maintenance, user account administration, ticketing system management, AV/conference room tech support, remote support, software troubleshooting, identity management, scripting (PowerShell, Python, etc.), MDM familiarity, SCCM familiarity, Google Suite Admin, healthcare sector experience
Preferred skills
ITIL Foundations, CompTIA A+, BS in Computer Science or related field
Technologies
Windows Server, Google Suite, Dropbox, Zendesk, ServiceNow, MS Active Directory, Okta, Apple TV, Mac Mini, Crestron, VOIP, Microsoft SCCM, MDM applications
Responsibilities
Address and mitigate technology-related issues for employees, maintain computer systems and peripherals, administer user accounts including onboarding/offboarding, evaluate and test new technologies, support executives with IT issues, maintain AV and conference room technologies, provide phone and remote support for clients, create Wikis or How-To guides
Seniority
Senior, hands-on IC
