Reservations Coordinator, Europe, Middle East & North Africa - 12 month FTC
Core
Process reservations, cancellations, and changes for G Adventures' small group tours while maintaining data integrity and supplier compliance.
Role type
Operations Coordinator (Travel/Tourism)
Builds
Tour bookings and operational data for G Adventures' small group travel products
Domain
Travel & Tourism
Required skills
Reservation management, Data validation, Supplier coordination, Administrative support, Customer service, Google Workspace proficiency, Time management, Attention to detail, Problem-solving, Conflict resolution
Preferred skills
Travel industry experience, Process improvement, Training participation
Technologies
Google Workspace (Gmail, Sheets, Docs, Calendar), Internal reservation systems
Responsibilities
Process reservations, cancellations, and last-minute changes; Validate reservation data and report discrepancies; Coordinate with suppliers on processes and performance; Support Global Sales with booking requests; Respond to customer enquiries via phone and email; Provide administrative support to Finance; Assist in training initiatives and process improvements.
Seniority
Individual Contributor, Entry to Mid-level