Regional Operations Manager, Central America & Caribbean
Core
Manage day-to-day tour operations for the Central America & Caribbean region, ensuring traveler satisfaction, safety, and sustainable growth.
Role type
Regional Operations Manager
Builds
Small group travel tours across Central America and the Caribbean
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
People management, project management, crisis management, budget management, product quality control, stakeholder communication, operational process improvement, regional business knowledge
Preferred skills
Knowledge of G Adventures product, vocational qualification in Travel & Tourism
Technologies
Microsoft Excel, Google Suite, Slack
Responsibilities
Lead and develop Operations and Field Staff teams; manage Field Staff Management team including scheduling, recruitment, training, and performance reviews; oversee traveler health, safety, and satisfaction; handle critical incident management and complaint resolution; coordinate ground support and logistical issues; manage regional overhead budgets and cost-saving initiatives; support new product development and third-party relationships; foster company culture and core values across the region.
Seniority
Senior, hands-on IC with management responsibilities